A SYSTEMATIC REVIEW ON SMART CITY SERVICES AND IOT-BASED TECHNOLOGIES

Abstract

Due to the technological developments, Internet of things (IoT) has become a real phenomenon. Accordingly, many IoT-based smart concepts appeared in our daily lives such as smart home, smart healthcare and smart city. There are several factors accelerating or hindering the adoption of such new services and concepts. So, the acceptance of IoT-based smart services is critical and should be analyzed carefully. In this study, we aimed to prepare a proper starting point for future studies on end user acceptance of smart city services and IoT technologies by presenting a comprehensive systematic review of literature. We got 34 articles focusing on the adoption of IoT-based services with a model-based approach among initially resulted 237 papers. Our findings indicate that the adoption of smart services is getting more and more popular in recent years, especially in Asian countries. We also see that most reviewed studies prefer to develop integrated adoption models and deploy the factors of technology acceptance model (TAM). Additionally, our review results show that the researchers studying on this field generally use demographics in adoption models, mostly as control variables. This paper presents valuable findings lightening up the way of researchers who want to develop an adoption model for IoT-based smart services.