The Role of Partnership Quality, Trust, Perceived Commitment and Perceived Risk on Successful Outsourcing Relationship

Abstract

This paper proposes the moderating role of perceived risk on the impact of partnership quality, trust and perceived towards successful outsourcing relationship of airconditioning system maintenance service for hotels in Thailand. A total of 528 questionnaires were distributed and 489 filled surveys were usable (92.61%) for quantitative analysis. The data collection process was completed within three months between July-September 2021. Data were collected through online and onsite survey process, and analyzed through Partial Least Squares Structural Equation Modeling. The result of PLS-SEM analysis confirmed that partnership quality, trust and perceived commitment has positive impact on outsourcing relationship. On the other hand, perceived risk moderates the relationship between partnership quality, trust, perceived commitment and successful outsourcing relationship. Discussion and limitation are discussed in this paper.