{"title":"Factors influencing employee perceptions of customer service climate","authors":"David J. Lux, S. Jex, C. P. Hansen","doi":"10.1007/BF00129604","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":322628,"journal":{"name":"Journal of Market-Focused Management","volume":"16 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"50","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Market-Focused Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/BF00129604","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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