Measuring Citizens' Adoption of Electronic Complaint Service (ECS) in Jordan: Validation of the Extended Technology Acceptance Model (TAM)

Int. J. Electron. Gov. Res. Pub Date : 2017-04-01 DOI:10.4018/IJEGR.2017040103

M. Alryalat

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引用次数: 9

Abstract

ThereviewofJordaniane-governmentliteraturerevealedthatnotmuchefforthasbeenmadeyettoward empiricallyexaminethefactorsimpactingcitizens’adoptionofelectronicgovernment(e-government) systems.Theundertakenresearchfillsthisgapbytestingtheextendedtechnologyacceptancemodel (TAM)asanaideforunderstandingthefactorsinfluencingcitizens’adoptiontheJordanianelectronic complaintservice(ECS).Theresearchhasalsoconsideredtwoadditionalfactorssuchasfacilitating conditionsandtrusttounderstandtheirimpactonJordaniancitizens’intentiontoadoptsuchsystem. Atotalof250usableresponseswereobtainedfromtherespondentsforthispurpose.Theproposed researchmodelprescribedfivehypothesesandallthesehypothesesweresupportedbythedata.The resultsindicatedperceivedtrustasthestrongestwhereasfacilitatingconditionsastheweakestthough significantpredictorofbehavioralintention. KEywoRdS Adoption, Citizens, ECS, e-Government, Jordan, TAM, Trust

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约旦公民对电子投诉服务的接受程度测量:扩展技术接受模型的验证

ThereviewofJordaniane-governmentliteraturerevealedthatnotmuchefforthasbeenmadeyettoward empiricallyexaminethefactorsimpactingcitizens ' adoptionofelectronicgovernment(电子政府)系统。Theundertakenresearchfillsthisgapbytestingtheextendedtechnologyacceptancemodel (TAM)asanaideforunderstandingthefactorsinfluencingcitizens ' adoptiontheJordanianelectronic complaintservice(ECS)。Theresearchhasalsoconsideredtwoadditionalfactorssuchasfacilitating conditionsandtrusttounderstandtheirimpactonJordaniancitizens ' intentiontoadoptsuchsystem。Atotalof250usableresponseswereobtainedfromtherespondentsforthispurpose。Theproposed researchmodelprescribedfivehypothesesandallthesehypothesesweresupportedbythedata。The resultsindicatedperceivedtrustasthestrongestwhereasfacilitatingconditionsastheweakestthough significantpredictorofbehavioralintention。关键词收养，公民，ECS，电子政府，约旦，TAM，信任

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Int. J. Electron. Gov. Res.

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