Health Systems’ Performance with Respect to Responsiveness in Suryapet, Telangana

Abstract

Introduction: The responsiveness of the health system denotes its goal of responding to the legitimate expectations of the serving population. The study uses WHO’s responsiveness domains as the main variables. It was undertaken to determine how well the health system was responding tothe needs of people living in the Suryapet district of Telangana. The objective of the study was to assess the responsiveness and its domains in a health system in the state of Telangana. Method: This objective has been fulfilled by enquiring the patients using quantitative approach. 150 interview schedules were conducted. The study used convenience sampling to assemble data from healthcare consumers. Results:In the domain of dignity, the per centage of people who agreed that they were receiving dignity during the treatment was around 87.3%. The domain of autonomy had 79.3% of the respondents. For the domain of confidentiality, 100% of the participants thought that their health information was maintained confidentially. The domain of communication had 65%; the domain of prompt attention showed that 68% of the participants were dissatisfied with the promptness of attention in public health settings. 71% of the respondents were dissatisfied with the quality of basic amenities in public health settings, and 89% of the participants were satisfied that they were allowed to choose the healthcare provider. Conclusion: Results indicated that the health system performance falls short in responding to the needs of a large population. The health system was not responding up to the mark to the legitimate expectations of people.