Research on Influence of Chain Store Logistics Capability to Logistics Service Quality

Abstract

Through researching the domestic and overseas literature, the paper puts forward the components of chain store logistics capability and service quality. It also develops a model to study the influence relationship between chain store logistics capability and logistics service quality. The model is developed based on the current situation and problems in Chinese chain store logistics, which not only clearly shows the directions to promote logistics service quality in chain store, but also lays the foundation for future empirical research on the model in China.