Cultural consensus, communication networks and burnout: The case of an indigenous owned technology firm in a Small Island Developing State

Abstract

We empirically examine the relationship between managerial burnout, perception of corporate culture, and social network position in a large, indigenous-owned Caribbean based information technology firm. A full-network sample was used to estimate a manager's centrality in both the strategy/management decision-making network and technical/operations communication network. Using a structural equation model, the results indicated that strong ties in the strategic/management decision making centrality network resulted in a less accurate perception of the dominant culture. Management decision making centrality, however, was also related to less emotional exhaustion. On the other hand, technical/operations centrality resulted in higher levels of exhaustion and a more accurate perception of the dominant organizational culture. The study also showed that differences in a manager's perception of organizational culture impacted cynicism.