Relationship Between Ease of Use, Content, and User Satisfaction on Enterprise Content Management System (ECM)

Journal of Advanced Research in Business and Management Studies Pub Date : 2022-11-16 DOI:10.37934/arbms.26.1.1016

Muhammad Aizuddin, Abd Aziz, Suzila Mat Salleh, Siti Fatimah, Mardiah Hamzah, Noor Hafiza, Hani Sakina, Mohamad Yusof

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Abstract

Technology advancement accelerated the movement of papers to digital platforms, resulting in the establishment of Enterprise Content Management Systems (ECM). Organisations are embracing ECM to maintain records and increase company productivity. Consequently, this research aims to determine the relationship between ease of use, ECM system content, and user satisfaction. The population of this study consists of 130 respondents. The researcher used simple random sampling technique to determine the estimated of 97 individuals as a sample size of the respondents for this research. A set of questionnaires were adopted from previous studies and distributed using email and WhatsApp application. However, only 52 questionnaires were received from therespondents. Data analysis was performed using SmartPLS version 3. Based on the findings, there was a significant association between the content of the ECM system, ease of use, and user satisfaction. In conclusion, all the hypotheses were supported

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企业内容管理系统(ECM)中易用性、内容和用户满意度的关系

技术进步加速了论文向数字平台的转移，导致了企业内容管理系统(ECM)的建立。组织正在采用ECM来维护记录和提高公司生产力。因此，本研究旨在确定易用性、ECM系统内容和用户满意度之间的关系。本研究的人口由130名受访者组成。研究人员使用简单的随机抽样技术，以确定估计的97个人作为本研究的受访者的样本大小。我们采用了之前研究的一套问卷，并通过电子邮件和WhatsApp应用程序进行分发。然而，我们只收到了52份调查问卷。使用SmartPLS版本3进行数据分析。根据研究结果，ECM系统的内容、易用性和用户满意度之间存在显著的关联。综上所述，所有假设都得到了支持

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Journal of Advanced Research in Business and Management Studies

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