The Logical Route of Research on Satisfaction of Government Service Centers from the Perspective of Administrative Burden

Abstract

To objectively examine the existing on the construction of government affairs service center, understand the degree of satisfaction "reality" and "ought to be" the gap between, improve satisfaction in the government affairs service center. This article embarks from the perspective of administrative burden, by "two dimensions" and the analytical framework of "three sides", from "service supply" and "service receives" two ports, using two ways of field investigation and questionnaire for data collection, based on "learning cost, compliance cost and psychological cost" three aspects, studies the government affairs service center operations.