Developing a Scale to Measure University Student's Satisfaction with MOOC

Abstract

Massive Open Online course (MOOC) has been widely used in higher education. University student's satisfaction with MOOC is an important variable in MOOC investigation. To help people better conceptualize and quantify the learner's satisfaction with MOOC, this study developed and validated a MOOC Satisfaction Scale (MSS) for measuring university student's satisfaction with MOOC. The initial version of MSS was constructed with 40 items. Based on a survey of 152 university students, the initial version was modified by item analysis and exploratory factor analysis. The final version of MSS consists of 28 items in five components. The components are: content and instruction; teacher-student interaction; assessment and examination; platforms and resources; and student learning. In this paper, the development of the MSS is described. The significance and limitations of the MSS is also discussed.