Evaluating Quality Provisioning Levels in Service Oriented Business Environments

Abstract

This paper advocates the need for a mechanism that will allow the evaluation of the provided quality of service (QoS) by a service provider to a service customer in B2B service provisioning. Furthermore, this study goes on with presenting the feasibility of this mechanism by designing and testing a reference implementation that can be used in a service oriented architecture (SOA) environment which is able to support business application services. Experience gained in the frame of the NextGRID IST project that focused on the business perspectives of Grid computing and adopted SOA as its baseline architecture, has shown that such a mechanism is essential for enabling the economic viability of such large scale computing platforms.