Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict

Abstract

Purpose – The purpose of this paper is to develop and test a conceptual model to examine the effects of work‐family conflict, family‐work conflict, and emotional exhaustion on job performance and turnover intentions. The paper also aims to investigate the role of gender as a moderator of the posited relationships.Design/methodology/approach – A sample of frontline hotel employees in Turkey serves as the study setting. Data were collected via self‐administered questionnaires. A total of 723 usable responses were obtained.Findings – The results show that employees facing conflicts originating from their work (family) and family (work) roles become emotionally exhausted. These two forms of interrole conflicts are also significant predictors of frontline employees' turnover intentions. Gender moderates several of the relationships proposed in this paper.Practical implications – Turkish hotels will benefit from establishing a family‐supportive work environment to lessen the detrimental impact of conflicts in t...