Increasing Role of the Front Guard in Building Licensing Services in Building Management Information System

Abstract

This study aims to solve the Building Management Information System service problem by the Guard Bureaucrats in issuing Building Permits and Building operability Certificates, which emphasize digital and integrated services with OSS.The implementation of SIMBG after PP 16 of 2021 regarding buildings brings the problem of frontline services that are not yet ready. The limited capacity and resources of DPMPTSP that issue permits and Technical Offices that recommend PBG and SLF technicalities need to improve coordination and be prepared, and many District/City Governments have not drafted regional regulations on PBG levies.The research method uses descriptive qualitative. Collecting data through in-depth interviews and secondary data. . Data analysis uses data analysis techniques of data reduction, data presentation, and conclusion. This research resulted in a strategy to improve the performance of the front-line bureaucrats in SIMBG services by increasing limited institutional resources and capacity.