Design of national metrology smart system

Abstract

The new concept of legal metrology system is required to provide information primarily to assist Ministry of Trade towards the competitiveness of the Indonesian products and protecting consumers from unfair trade. The related study doing investigation for proposed Indonesian's metrological system have already been done by The Japan International Cooperation Agency (JICA) study team, but the proposed system still may not meet with Indonesia's Law of Local Government No.23/2014. The proposed concept to metrological system in this paper is smart system that assists Directorate of Metrology (DOM) to solve legal metrology's problem. This system will use three life cycle combined from three different frameworks that they are combined to produce new generic framework. They are System Development Life Cycle (SDLC), The Open Group Architecture Framework (TOGAF ADM) frameworks and Life Cycle System Engineering. The third frameworks are use to gain enterprise system, enterprise architecture, and system engineering to solve the problem of verification/re-verification service such as inconvenience service for customer, un-integrated data, and potential risk of fraud such in manipulating of Maximum Permissible Error (MPE) which it will cause instability of economic country. However based on research, the study conducted observation to customer who requested verification/re-verification for their measuring instrument. The investigation result state that they desire the ease of verification/re-verification service such as facility and free of charge from retribution cost and reparation cost. Taking this analysis, this competitive advantage can be determined as the objective to achieve customer satisfaction which stated as DOM's strategic planning.