Notice of RetractionImproving higher education through student satisfaction surveys

Codruța Osoian, R. Nistor, M. Zaharie, Horaţius Flueraş
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引用次数: 10

Abstract

Along with the educational expansion and the increasing demand regarding accountability for the outcomes of higher education institutions, a great emphasis is put on students' feedback. The present paper is focused on the educational results obtained by the implementation of student satisfaction surveys in a Romanian university. The survey instruments measure three dimensions (the teaching and learning activities, the institutional material base, and the support services) and were filled in by a total of 1038 national and international students, in two consecutive years. Two different surveys format were administered: traditional paper-and-pencil and online. For both of the formats, the students' responses show that the most important aspects are the teaching and learning activities, followed by the material base, and then by the support services offered by the institution. However a less favorable feedback was revealed by the online format of the survey. For all the aspects evaluated, there is a gap between satisfaction and importance: the students rate higher the importance they attach to each of the dimensions than their satisfaction level with these dimensions.
撤销通知通过学生满意度调查改善高等教育
随着教育规模的扩大和对高等教育成果问责要求的提高,学生的反馈得到了极大的重视。本论文的重点是通过在罗马尼亚一所大学实施学生满意度调查获得的教育成果。调查工具测量三个维度(教学活动、机构物质基础和支持服务),共有1038名国内外学生连续两年填写。采用了两种不同的调查形式:传统的纸笔调查和在线调查。对于这两种形式,学生的反应表明,最重要的方面是教学和学习活动,其次是物质基础,然后是机构提供的支持服务。然而,在线调查的反馈却不太好。对于所有评估的方面,满意度和重要性之间存在差距:学生对每个维度的重视程度高于对这些维度的满意度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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