Testing an Adoption Model for E-Government Services Using Structure Equation Modeling

Abstract

The prevalent issue in the adoption of e-Government services may be in the social behavior of the user themselves, particularly in a developing country. The problem is finding the factors impacting on the users adoption to new technologies. The purpose of this research is to investigate citizen perceptions of e-government adoption in Iran by utilizing the Technology Acceptance Model (TAM) theory and other related models focusing on Intention to Use. The proposed model considered Trustworthiness as an exogenous variable. A causal adoption model was derived from direct and indirect antecedents of e-government intention to use. Questionnaires were then designed and distributed to fifteen public organizations in Esfahan, Iran. The proposed model relationships were tested using the Structured Equation Modeling (SEM) approach. The SEM results indicated that e-Government services is perceived as acceptable and is more likely to contribute towards e-government adoption. Besides, trustworthiness, perceived usefulness, perceived ease of use along with compatibility and social influence intention provide evidence that e-Government services are more likely to motivate the citizens to use the services. The overall goodness-of-fit indicates that the developed SEM model has respectable outcomes. In addition, from implementers' point of view, the results of this research prove imperative as an indicator for the government of Iran to successfully implement and manage its e-Government services.