E-learning Satisfaction during the Covid -19 Epidemic: Evidence from a Vietnam-based Law School

Abstract

The purpose of this research is to investigate the association between system, information, service quality, perceived ease of use, perceived usefulness, and learner satisfaction with e-learning in Vietnam during the Covid-19 era. The research collected 612 answers from current law students at Ho Chi Minh University of Law using a questionnaire-based survey and sampling by convenience. To validate the hypotheses, structural equation modeling was used. Except for the association between system quality and learner satisfaction, all quality factors were shown to positively impact learner satisfaction. In addition, the present research demonstrated that perceived usability and value moderate the link between quality and students' partial and complete satisfaction. This is the first research to examine the relationship between perceived ease of use, perceived usefulness, and student happiness in a platform-based setting. In addition, this research has major implications for education administrators who want to successfully retain students by bolstering the elements that contribute to student satisfaction with online learning.