Impact of Leadership Techniques on the Performance of the South African Telecommunication Sector

Abstract

Purpose: This study's goal was to ascertain how leadership behaviors affected the South African telecommunications sector's performance.  Methodology: All employees at the Vodacom corporate office were the objective of this study, which employed a descriptive research approach. With the aid of stratified random sampling, 98 respondents made up the sample size. Both primary and secondary data were used into the study. The primary data was collected utilizing interview guides and structured questionnaires. Later, utilizing helpers, the surveys were self-administered. Different methods of obtaining information from managers to confirm the answers to the questionnaires were utilized using the interview guide. By examining the annual financial records over a period of ten years, secondary data were acquired (2004- 2014). Software from the statistical package for social sciences was used to examine the statistical data that was gathered (SPSS).  Results: Results of the study demonstrated that at Vodacom Limited, performance was certainly influenced by leadership style. The comprehensive statistical analysis of the data gathered provided a clear picture of the link that currently exists and the effect that leadership styles have on organizational performance. Overall findings indicated a favorable association between transactional and transformational leadership and organizational success. As predicted, relationship analysis demonstrated a favorable relationship between all transformational leadership characteristics and organizational performance.  Conclusion: Distinct leaders and organizations have different leadership philosophies. Organizations in both the public and commercial sectors place a high importance on leadership as a resource for managing their constantly changing operating conditions.  Recommendation: According to the study, top management in businesses should make every effort to set a better example for their employees, motivate them by giving their jobs purpose and challenge, encourage their efforts to be innovative and creative, and carefully consider each person's need for growth and benefit.