Critical Success Factors of Mobile Commerce Adoption: A Study Based on the System Life Cycle and Diamond Model

Abstract

This research aims to identify the critical successful factors of mobile commerce (m-commerce) adoption in each stage of the system life cycle and to further build a reference model for businesses’ consultation towards a successful m-commerce adoption. We initially identified 21 critical factors based on Gowin’s Vee conceptual learning framework and the grounded theory method. These factors are further arranged into a model developed from combining the four aspects in Leavitt’s diamond model and the six stages in Sathish et al’s system life cycle. A Delphi questionnaire and a case study are used to revise the model and verify the its applicability, respectively. The results of this study have found more factors from the top 10 critical success factors categorized as Technology and Task aspects. Furthermore, the top three important factors for m-commerce adoption are the support capabilities of the IT vendor, senior management support, and capabilities of the project team.