Customer relationship management system proposal with emphasis on simplicity and security using distributed system architecture

Abstract

Main theme of this paper lies in analysis of existing CRM systems based on their using in business across various kinds of environments, their variations in structure and pros and cons of their using in particular case studies. Based on previous research, proposal of brand new CRM system is made, with special structure based on simple yet efficient solutions, which can be applied in almost every possible kind of business planning because of small effort needed to structure change.