Business Analytics and Collaborative Innovation Performance in the ICT Sector: The Mediating Role of Collaborative Innovation Capability

Abstract

This study aims to investigate the impact of business analytics (BA) capabilities on collaborative innovation, which involves the exchange of ideas and knowledge with external sources on digital innovation platforms. Based on the resource-based view (RBV), BA capabilities were divided into three dimensions: tangible, personal, and intangible. A research model is then developed to describe the relationships among BA capabilities, collaborative innovation capabilities, and collaborative innovation performance. To test the model, data were collected through a questionnaire survey from 167 companies and analyzed using structural equation modeling (PLS-SEM). The results show that BA tangible capabilities have a positive impact on BA personal and intangible capabilities. Both BA personal and intangible capabilities are positively associated with collaborative innovation capability, which in turn was found to be a strong predictor of collaborative innovation performance. These results demonstrate the positive influence of BA in driving collaborative innovation performance.