Design of knowledge management system: Case study: PT Pos Indonesia (Persero)

Abstract

Knowledge management system offers a solution to manage knowledge in an organization. This research focuses on design knowledge management system to capture and disseminate all knowledge in a postal services company. This research adopts the asean productivity organization (APO KM) as framework. The result shows that design knowledge management system score is 90,00% strongly agree in accordance with the needs of the company in this case study.