Preparing the information technology workforce for the new millennium

Abstract

In an era when information technology (IT) is an integral part of society, many organizations are finding it difficult to hire adequate numbers of information technology personnel. Computer systems have permeated virtually every facet of organizations, creating a demand for individuals with IT skills at every level. The situation is complicated by the fact that finding personnel with the appropriate skills mix is even more problematic. As we move into the new millennium, IT roles are shifting at a rapidly increasing pace. Technical skills alone are not sufficient for success in the IT profession --- soft skills like communication, problem solving, and teamwork are increasingly important. Recognizing that no curriculum can provide all training needed by every employee in every position, the issue then becomes to identify which specific sets of knowledge, skills, and abilities (KSAs) are most important to IT organizations. This paper presents the findings of an initial case study undertaken to identify the necessary KSAs that can be used in the development of academic and industry training programs. The focus of this paper is on the findings for soft skill KSAs.