Bridging the Gap between e-Government and e-Health: Recommendations for Deploying e-Health Services in the Public Sector

Abstract

Emerging national electronic health records or COVID-19 tracing apps show that the domains of e-Government and e-Health are increasingly growing together. For e-Government researchers and practitioners, the development and deployment of e-Health services in the public sector must not be approached the same way as conventional e-Government services, as the target group has shifted from being "solely" citizens to patients instead. Trust and perceived risk are two concepts that heavily influence the adoption of any e-service. Hence, the present study reviews the influences of trust in and perceived risk towards e-Government and e-Health services employing a structured literature review. We use the results to derive 13 recommendations for developing and deploying public e-Health services, thus contributing to an overall more successful adoption of e-Government.