MEASURING THE PROSPECTIVE FOR CAREER DEVELOPMENT IN THE HOSPITALITY INDUSTRY IN NORTH MACEDONIA

Abstract

This research contains eclectic analyses of the theory of human resources development along with the founding’s from the empirical research with the main goal to determine the pros­pects for career development in the hospitality industry in North Macedonia. By using a sample of employees from different gender, age and education, the differences in perception have been evaluated and analyzed. Based on the founding’s, the researchers identified the current compe­tencies, the future training needs as well as the career status of the employees in the hospitality industry in North Macedonia. Additionally, the research investigated the differences in the evaluated competencies among different groups of employees (gender, age, education, career status). The measured competencies were divided into six groups: Leadership/Assertiveness, Ethics/Professionalism, Teamwork/Communication, Orientation towards success, Self-management (stress, emotions) and Learning and development. By conducting the set of questionnaires, the quanti­tative analyses were conducted on the different variables that have been analyzed by computing different statistical methods like descriptive analyses, t-test ANOVA and correlation analyses. The paper also explores the necessity for developing the human resources departments into the organizations from hospitality industry where the educated and experienced professionals will be involved in providing services for competences and career development of each employee based on the organizational and individual needs. This practical approach should increase the awareness of the leaders in the hospitality industry in North Macedonia to invest in the knowledge and development of human resources as the main resource for organizational success and development.