Assessing the use of mobile technology to improve timeliness of HMIS reports in Malawi

Abstract

Low timeliness of routine HMIS reports has been a major concern in many developing countries. The deployment and use of mobile technology in these countries offers an opportunity to use it to improve timeliness of report sent to the next level. The aim of this study is to assess the use of mobile technology for improving timeliness of reports in one district in Malawi. Data was collected using semi-structured interviews, observations, field notes and document review. DHIS2 mobile implementation has shown some positive results concerning knowledge and skills development; improved timeliness of reports; reduction in the cost of sending reports and delegation of responsibility in data entry from the district to the health facility. The deployment of mobile technology for reporting requires appropriate technical, behavioural and organizational factors to effectively contribute to improved timeliness of reports.