The Recognition of Intangible Quality Aspects: a topic for the Next Generation

Abstract

Quality in essence and fineness is essentially an intangibility, even though it is conventionally measured through tangibles which are identified in this discussion as quality peripherals. The peripherals are generally measurable outputs. At times, attempts could be observed to realize quality through what is termed as outcomes, which are exceeding the outputs more qualitatively with in-built characteristics of outputs that are felt by the immediate stake holders of an organization. It is however observable that practicing quality assurance processes are more of „mechanical‟ procedures and processes which are forcefully thrust upon individuals though systematic documentary and supervisory approaches. The adherence to the processes has become dutiful requirements rather than willful compliances seen as inner obligations. While it is accepted that the practicing quality assurance processes are the base, it is suggested here that intangible aspects could be recognized and integrated in order to increase the impacts in which all involved become owners, implementers, beneficiaries, and true contributors of quality assurance processes, which could be realized through what is termed here as Quality Reflective Factors (QRF). Redefining the processes and suggesting a conceptualized framework toward achieving this end with special reference to TVET institutes is the ultimatum of this research. Keywords— Intangible Quality Aspects, Quality Assurance, Quality Reflection Factors, Quality Peripherals 1. Tangible peripherals in Quality, and the Quality in essence – an introduction The Tangible peripherals of Quality (currently being used as the essence of quality practices), is the base or the minimal in assuring quality. There is no argument that the availability of systems that ensure the processes of the stages that are found in Deming Cycle [2] as illustrated in the diagram below Figure 01, the Quality cycle is an interactive four-step problem-solving process, is the base for quality assurance.