Understanding E-Wallet Usage in Indonesia During the Covid-19 Pandemic: Focus on Trust and Risk

Abstract

This paper aims to examine the determinant factors that influence e-Wallet usage behavior, as mediated by trust and perceived risk. The research data was collected using an online questionnaire distributed using a convenience and snowball sampling technique, yielding 354 e-Wallet users. AMOS 22 software was used to analyze the data using the structural equation modeling (SEM) technique. They were tested for validity, reliability, normality, outlier, and goodness-of-fit to ensure that the model, indicators, and research data were valid. Trust, financial incentives, dispositional trust, and innovativeness had a significant positive effect on usage behavior, whereas perceived risk had no effect.