Application of the Balanced Scorecard for strategy reformulation: Perspectives from a Canadian municipality

IF 1.2 4区 管理学 Q4 BUSINESS
Naqi Sayed, Camillo Lento, Michelle Henderson
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引用次数: 2

Abstract

This study explores the application of the Balanced Scorecard (BSC) for strategy reformulation and performance measurement of a Canadian municipality. This study is motivated by the trend of performance management tools becoming more commonplace in the municipal sector, due to the New Public Management paradigm. Interviews with key stakeholders were conducted to determine Key Success Factors (KSFs). A survey of broad stakeholders was used to determine the importance of the KSFs and their multidimensional causal relationships, using a multiple-criteria, decision-making method. We find that economic growth plays a central role in the municipality's strategy, and it is perceived to be primarily driven by management leadership, in addition to economic diversity, Indigenous relationships, and increasing the tax base.

平衡计分卡在战略重新制定中的应用:来自加拿大市政当局的观点
本研究探讨了平衡计分卡(BSC)在加拿大一个市政当局战略重新制定和绩效评估中的应用。由于新公共管理范式,绩效管理工具在市政部门变得越来越普遍,这一趋势激发了本研究的动机。与关键利益相关者进行访谈,以确定关键成功因素(ksf)。使用多标准决策方法,对广泛的利益相关者进行调查,以确定ksf的重要性及其多维因果关系。我们发现,经济增长在市政当局的战略中起着核心作用,除了经济多样性、土著关系和增加税基之外,人们还认为经济增长主要由管理领导推动。
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来源期刊
CiteScore
3.40
自引率
13.60%
发文量
41
期刊介绍: The Canadian Journal of Administrative Sciences (CJAS) is a multidisciplinary, peer-reviewed, international quarterly that publishes manuscripts with a strong theoretical foundation. The journal welcomes literature reviews, quantitative and qualitative studies as well as conceptual pieces. CJAS is an ISI-listed journal that publishes papers in all key disciplines of business. CJAS is a particularly suitable home for manuscripts of a crossdisciplinary nature. All papers must state in an explicit and compelling way their unique contribution to advancing theory and/or practice in the administrative sciences.
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