IDENTIFYING DIFFICULTIES IN THE KNOWLEDGE TRANSFER PROCESS IN GLOBAL SOFTWARE: A QUALITATIVE ANALYSIS

F. Lima, V. Mattos, Raquel F. V. Cunha, Alexandre S. Teixeira, Marcelo Ayres, Luis H. Pascareli, Fernando B. Pires, B. Bonifácio
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引用次数: 1

Abstract

Due to increasing demand for new technologies, it is common in software projects to be necessary to incorporate new team members. However, when new hires join a company, they should learn about working process, organization structure, and company corporate culture. Therefore, companies should be adopting strategies to manage and transfer knowledge to better support newcomers. Sidia R&D Institute had to hire new members to increase our Project Leader team, consequence of a massive project demand. As we work in a distributed environment, we use Wiki as an alternative tool for sharing knowledge and for helping newcomers learn about our software development process. However, newer members reported great difficulty during Wiki usage. This paper reports results of a qualitative study aimed to identify the difficulties faced by new team members during wiki usage at Sidia R&D Institute, as well as identify actions that are often adopted to mitigate these difficulties. The study reveals that despite of wiki being important to improve knowledge transfer in Sidia team, newly PLs had difficulties to access wiki information caused by usability issues and lack of adequate knowledge management.
识别全球软件知识转移过程中的困难:定性分析
由于对新技术的需求不断增加,在软件项目中有必要合并新的团队成员是很常见的。然而,当新员工加入一家公司时,他们应该了解公司的工作流程、组织结构和企业文化。因此,公司应该采取策略来管理和转移知识,以更好地支持新来者。由于庞大的项目需求,Sidia研发中心不得不雇佣新成员来增加我们的项目领导团队。当我们在分布式环境中工作时,我们使用Wiki作为共享知识的替代工具,并帮助新手了解我们的软件开发过程。然而,新成员报告说在使用Wiki时遇到了很大的困难。本文报告了一项定性研究的结果,旨在确定新团队成员在Sidia研发研究所使用wiki时面临的困难,以及确定经常采取的减轻这些困难的行动。研究表明,尽管wiki对提高Sidia团队的知识转移很重要,但由于可用性问题和缺乏足够的知识管理,新PLs在访问wiki信息方面存在困难。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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