Factors influencing business intelligence system use in decision making and organisational performance

Abstract

This research examined the factors that contributed to use of information from a business intelligence system (BIS) in management decision making and the relationship to organisation and business process performance. Business intelligence (BI) is a timely topic, as organisations continue to invest in systems to leverage big data and gain sustainable competitive advantage. Few studies have examined whether organisational performance benefits result from management use of information from the BIS in decision-making processes. This research surveyed 259 managers with access to a BIS for use in their decision-making processes. A partial least squares structural equation modelling (PLS-SEM) approach was used to analyse the results. The global model indicated that use of information from the BIS in management decision making contributed to organisational performance benefits. Information content quality, information access quality, and analytical decision-making culture contributed to use of information in the global model.