Adopt Balanced Scorecard (BSC) Using Hexagonal Diffraction to Enhance Quality of Educational Service

Abstract

Several researchers dealt with the balanced performance card, notably Kaplan and Norton, as they tried to use this card to measure the strategic performance of economic units across its four dimensions. This card is one of the most important approaches to measuring and evaluating the performance of economic units. The different units of their activities identify strengths and reinforce them, and deficiencies and treatment, and hence emerged the importance of adoption of the card in the economic units in general and educational in particular, to measure and evaluate performance by adopting the card in the field of education In addition, there are additional benefits to the previous benefits, which may include the continuous development of the curricula, tools and methods used by the faculties at the university to achieve its objectives in raising the level of education at this stage and measuring its impact on the quality level using the hexagonal diffraction and developing its objectives to meet the evolving needs of society, By improving quality by reducing defects and obstacles. The aim of the research is to clarify the concept of the four-dimensional performance card concept and the concept of educational quality, in addition to the concept of hexagonal diffraction, and the relationship between the balanced performance card on educational quality and measuring its effect using hexagonal diffraction.