Understanding Organizational Characteristics for the Adoption of On-Demand Delivery: A Case Study of Thai Industries

2021 6th International Conference on Business and Industrial Research (ICBIR) Pub Date : 2021-05-20 DOI:10.1109/ICBIR52339.2021.9465847

Phatcharika Naunthong

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引用次数: 1

Abstract

On-demand delivery is a transportation service that delivers goods based on customers’ requests of places and time. The literatures have reviewed and focused on different factors that affected the adoption of on-demand delivery; however, the gap was to identify the common characteristics of suitable organizations. The purposes of this research were to study the common factors for on-demand delivery adoption and to address the suitability of factors in different models of on-demand delivery. This paper collected 300 questionnaires from different firms in the central of Thailand. Data was analyzed based on descriptive analysis and significant tests. The important results showed that on-demand delivery was widely used among small organizations in food industry where sold finished products through online distribution channel and had semi-automation level in their operation. In addition, the significant factors for the adoption of on-demand delivery were automation level, type of industry and distribution channel while size of organizations and type of product showed no influence on the selection of on-demand delivery models including business-to-business, business-to-customer and customer-to-customer.

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了解采用按需交付的组织特征:以泰国工业为例

按需送货是一种根据顾客要求的地点和时间送货的运输服务。文献综述了影响按需配送的不同因素;然而，差距在于确定合适组织的共同特征。本研究的目的是研究按需配送采用的共同因素，并探讨不同按需配送模式中因素的适宜性。本文收集了泰国中部不同企业的300份问卷。数据分析采用描述性分析和显著性检验。重要结果表明，按需配送在食品行业的小型组织中广泛应用，这些组织通过在线分销渠道销售成品，并且其运营具有半自动化水平。此外，采用按需交付的显著因素是自动化水平、行业类型和分销渠道，而组织规模和产品类型对按需交付模式的选择没有影响，包括企业对企业、企业对客户和客户对客户。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2021 6th International Conference on Business and Industrial Research (ICBIR)

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