Enterprise Resource Planning system and its impact on tourism companies' operational performance

Journal of Sustainable Tourism and Entrepreneurship Pub Date : 2019-09-23 DOI:10.35912/joste.v1i1.172

Ghada Mohamed, Esraa Reda Hassan Farahat

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Abstract

Abstract Purpose: The purpose of this study was to find out the relationship between applying the Enterprise Resource Planning system and operational performance, and to develop proposed framework to achieve the requirements of the ERP system, in addition, to measure its availability within tourism companies. Research methodology: The study design is a qualitative study. Data are presented in descriptive form, with in-depth and adaptable analysis. Sample Collection by intentional sampling, the sample chosen depends on the study objectives without regard to the ability of a generalist. The study was based on the distribution of a survey list on a random sample of employees of tourism companies in Egypt. Results: The structural equation modeling results indicate that all the employed dimensions to gauge the impact of ERP system (represented by the components of the system), have direct influence and an indirect impact on the operational performance and then access to the quality of tourism service provided. These findings help to explain the mixed discoveries in the literature concerning the pattern of the causal relationship between ERPs with operational performance and service quality. Limitation: The field study data were collected from survey forms from May to July 2019. Three hundred thirty questionnaire forms were distributed, 310 usable replies were received with a response rate of 93.9%. Contribution: Enterprise Resource Planning (ERP) system has received considerable attention in the last years. Many organizations seek to integrate their IT infrastructures by implementing the Enterprise Resource Planning system (ERP). So implementing ERP system helps tourism companies in raising performance rates through reducing the time to do more business, reducing cost, increasing productivity, which leads to higher performance rates. Keywords: Enterprise Resource Planning system, ERP business value, ERP benefits, Operational performance

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企业资源规划体系及其对旅游企业经营绩效的影响

摘要目的:本研究的目的是找出企业资源规划系统的应用与经营绩效之间的关系，并制定提出的框架，以实现ERP系统的要求，并衡量其在旅游公司内部的可用性。研究方法:本研究设计为定性研究。数据以描述性形式呈现，具有深入和适应性分析。通过有意抽样收集样本，样本的选择取决于研究目标，而不考虑通才的能力。这项研究是基于对埃及旅游公司员工的随机抽样调查名单的分发。结果:结构方程建模结果表明，用于衡量ERP系统影响的所有维度(以系统组成部分为代表)，对运营绩效和获得旅游服务质量都有直接影响和间接影响。这些发现有助于解释文献中关于erp与运营绩效和服务质量之间因果关系模式的混合发现。局限性:实地研究数据来自2019年5月至7月的调查表格。发放问卷330份，收到有效回复310份，回复率93.9%。贡献:企业资源计划(ERP)系统在过去几年受到了相当大的关注。许多组织试图通过实施企业资源计划系统(ERP)来集成他们的IT基础设施。因此，实施ERP系统可以帮助旅游企业通过减少做更多业务的时间、降低成本、提高生产率来提高绩效，从而提高绩效。关键词:企业资源计划系统，ERP业务价值，ERP效益，运营绩效

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Journal of Sustainable Tourism and Entrepreneurship

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