J. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui
{"title":"Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts","authors":"J. Buijs, Rick F. M. Bergmans, Rachied El Hasnaoui","doi":"10.1007/978-3-662-63047-1_9","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":111170,"journal":{"name":"Business Process Management Cases","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Process Management Cases","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-662-63047-1_9","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}