The role of alignment for the impact of business intelligence maturity on business process performance in Croatian and Slovenian companies

Abstract

Business intelligence (BI) allows companies to analyze business information in order to support successful decision making. Currently, the research on the level of BI maturity in Croatian and Slovenian companies is limited. In addition, several BI maturity models have been developed, but most of them are not comprehensive. In order to shed some light to this issue, this paper is focused on two goals: (1) to investigate the impact of BI maturity on business process performance and (2) to explore the requirements for the alignment of two concepts, BI and business process management (BPM) within the organization. Paper presents the following: (i) investigation of BI and BI systems in general, (ii) adaption of the BI maturity model (called biMM) for the purpose of this research, (iii) results of the primary research on the sample of Croatian and Slovenian companies which has been conducted as one of the activities of the project financed by the Croatian Science Foundation: IP-2014-09-3729 Process and Business Intelligence for Business Excellence, (iv) level of BI maturity and the role of BI and business process alignment for the impact of BI maturity on business process performance in investigated companies.