Digitalization in the Public Sector – Findings of a Hungarian Survey

Abstract

Digital transformation occurs differently in case of public and private organizations: in case of public organizations (enterprises, institutes, etc.) there is no competition, because of the natural monopoly of public organizations: there is no real profit expectations, therefore the motivation for digital transformation is different. Although the change of customer behavior can be neglected for a while, organizational efficiency can be increased, that is a stronger, short-term motivation factor for public services. In this paper the digital transformation of public services is analyzed, comparing to Hungarian and International experiences.