The User's Satisfaction Services of Academic Services College of Industrial Technology King Mongkut's University of Technology North Bangkok

Abstract

The purposes of this research are 1) to study the satisfaction of academic service and 2) to study development and improvement of academic service that to the recommendations and management. College of Industrial Technology, King Mongkut's University of Technology North Bangkok for the sample 104 as lecturer, personnel outside. The research was a questionnaire. The statistical data analysis using computer program. The results showed that the academic service recipients are male than female. The age average is in the range of 31-40 years as 62.5%. Almost the education level and occupation are Master' degree as 62.5%. The government employee/state enterprise employee as 77.9%. The monthly income is in the range of 20,001-30,000 baht as 38.5%. And the type of academic service that received the most was the type of examination and examination as 74.0%. The satisfaction level of academic service, recipients in various fields were found to be in the moderate level to very good level. The average of satisfaction.level is 3.08-4.52. The overall academic service work showed very good.