Patient satisfaction from the ‘Agioi Anargiroi’ home health care service

Abstract

Introduction: Measuring patient satisfaction within a healthcare system is a useful tool for better planning as well as improving the services provided. Aim: Investigation of user’s satisfaction from the home health care service of General Oncology Hospital of Kifisia ‘Agioi Anargiroi’. Methods: A cross-sectional study was conducted. The sample included users of the ‘Agioi Anargiroi’ Hospital home health care service, from October 2017 to March 2018. The questionnaire included the Home Care Client Satisfaction Instrument-Revised (HCCSI-R) for assessing user satisfaction as well as the socio-demographic and clinical characteristics of the participants. The statistical program SPSS v.21 was used for data analysis. The significance level of the study was set at p≤0.05. Results: The sample consisted of 121 users of the home health care service. 62.4% were female, 69.8% were older than 70 years old, 71.1% had a cancer diagnosis, 46.6% were receiving care for a period of 6 months, 38.7% had a home visit once every 15 days while their children were the informal caregivers of 58.4%. The mean score of the three questions of overall satisfaction was 9.49 in a 10-point Likert scale. The mean score of questions about satisfaction with staff behavior, attitudes and skills as well as the home care organization was 56.53 (maximum 60). In univariate analysis, the time period that users were receiving care by the service as well as care by their children, were both found to be related to the overall care satisfaction (p<0.001 and p=0.03 respectively) and the likelihood to recommend the home health care service to others (p<0.001 and p=0.03 respectively).The time period during which users were receiving care by the service was found to be positively related to the service’s ability to meet their expectations (p<0.001). Conclusions: Users of home health care nursing services are highly satisfied with the services provided. Health policies should focus on developing and supporting home health care services as well as staff and informal caregivers.