Impact of Covid-19 on Hotel Industry: A System Approach

Abstract

When nature is at its discourse, seldom can a habitat and its species protect themselves from its hazardousco nsequences. This can be evidently justified by the recent pronouncement of PHEIC (Public Health Emergency of International Concern) by the WHO in December 2019 [1] symbolizing the potential threats of novel corona virus and its ability to impact lives all across the globe. Unambiguously, if lives are obstructed, the economies of countries around the world also tend to become lopsided thereby causing a state of alarm [2]. Consequently, India is also not sheltered from the calamitous impact of COVID- 19. Being a developing country, it has become extremely problematic to tackle this massive healthcare emergency coupled with low permeability, uneven systems of commercial sectors and logistical unfeasibility to implicate a successful mass quarantine [3] leading to a disturbed impact on all commercial sectors of the society through an ever decreasing GDP rate encompassing various restrictions imposed by the government on hospitality, tourism and aviation [1] including the hotel industry. This paper primarily focuses on the impact of the novel coronavirus epidemic on Indian hotels through analysis of three primary factors encompassing tourism, consumer satisfaction and employee satisfaction and its possible aftermath through investigation of the factors linked to this industry and crucially affecting its functioning with the aid of a system approach.