An Exploratory Analysis of the Generational Gap in the Relationship between Communication and Fairness within Organizations: Focusing on Members of Public Enterprises

Abstract

This study analyzed the moderating effect of generational differences on the impact of intra-organizational communication on organizational fairness among members of public enterprises, and the results are as follows. The perception of fairness that individuals feel is relevant to communication within the organization. It was found that horizontal information sharing (H-I), vertical (bottom-up) communication of presentation and proposal (V-S), and social-relational communication (V-CU, etc.) had a positive effect on fairness perception. Even for communication with the same purpose, the effects varied by generation. In the 40s, it was analyzed that there was a reinforcement and reduction effect in vertical consideration and understanding (effect reinforcement control), horizontal exchange, and empathy communication (effect reduction control). In the thirties, communication became less effective. Based on these results, it seems that there is a need to differentiate the approach of communication within the organization by recognizing the generational differences in the organizational management level of the current public organization.