HEALTH MANAGEMENT IN THE 21ST CENTURY

Zdravko Petković, Zdravka Petković, T. Milanović
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Abstract

An integrated management system is a comprehensive management tool that integrates all elements of the business system into a single system, that is, to manage the processes in the organization, all to meet the requirements of stakeholders and achieve business goals. In the field of health, the management system also presents a wide range of activities and knowledge that must be taken to provide the highest quality health services. Management quality is a complex process, especially in the field of healthcare. In today’s environment, managers need more than just understanding the concepts of quality as well as how management is managed. They need to understand how to achieve quality in the structure and relationships of a complex healthcare organization system. The challenges of managing the health system itself, are at increasing costs, both for performing operational activities and for constantly investing in the acquisition of different knowledge of health care data through subsequent operational use of the knowledge acquired, to obtain a set of strategic rules for health decision support that can influence strategic decision making, planning and management of healthcare organizations.
21世纪的健康管理
集成管理系统是将业务系统的所有要素集成为单一系统的综合管理工具,即对组织中的过程进行管理,全部满足利益相关者的要求,实现业务目标。在卫生领域,管理系统还提供了广泛的活动和知识,必须采取这些活动和知识来提供最高质量的卫生服务。质量管理是一个复杂的过程,特别是在医疗保健领域。在今天的环境中,管理者需要的不仅仅是理解质量的概念以及管理是如何进行的。他们需要了解如何在复杂的医疗保健组织系统的结构和关系中实现质量。管理卫生系统本身的挑战是成本不断增加,无论是执行业务活动,还是通过随后对所获得知识的操作使用不断投资于获取不同的卫生保健数据知识,以获得一套卫生决策支持的战略规则,这些规则可以影响卫生保健组织的战略决策、规划和管理。
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