Enterprise System Modeling for Business Licensing Services

Abstract

Business licensing services are required to provide integrated services across government agencies. It can provide convenient public services for the community. To have quality and reliable information services with infrastructure that has adequate capacity and capability. This paper aims to address a recommendation to be implemented and support business licensing services. Having a proper enterprise system will increase service adoption, simplify the service integration process, manage and analyze data. It also needs to own appropriate infrastructure capacity and capability to handle the data and information security required by the government and citizens. By conducting activity to assess, select, add and create modeling of an enterprises system component that provides information technology solutions supporting government services, especially business licensing services. It includes high-level Enterprise Systems, service adoption solutions, service integration solutions, service data/information analysis solutions to support decision making, and adequate infrastructure solutions. The recommended enterprise system solutions are implementing CRM with BPM for service adoption, implementing API Gateway and ESB for service integration, implementing BIA technology for data processing, and implementing cloud and cybersecurity solutions for adequate infrastructure.