Face-to-Face and Online Communication and Etiquette in Secondary Education

Abstract

Good communication is the key for succeeding in any aspect of our lives, meaning it is essential for education as well. Besides communication, the significance of etiquette plays an important part in providing a sense of belonging to a certain community. The aim of this research paper is to investigate and shine new light on communication and etiquette among high school students and teaching staff in Varazdin County. This paper has been divided into theoretical and empirical part. In the theoretical part of the paper, the emphasis is on communication and etiquette and their significance in secondary education. For the empirical part of the work, research has been carried out and obtained data have been statistically analyzed and interpreted. Results showed that there are no gender differences in etiquette behavior in face to face student communication, but in online environment female students know more etiquette rules than male. Students find professors’ nonverbal expression as important part of communication, particularly those who are attending more complex programs. Students’ disagreements in per communication and the frequency of disagreements are not dependent. The findings of this research will serve as a base for determining the quality of communication and etiquette in the aforementioned high school.