Evaluation of Filling in the Hospital Laboratory Critical Value Report: The Collaborative Role of Laboratory Personnel and Nurses

Abstract

This paper focused on the evaluation of filling in the hospital laboratory critical value report. This research used mix methods, which is conducted in March and April 2019 at the "Z" hospital in the quality, laboratory and nursing units. Quantitative data were taken from secondary data (laboratory critical value reports in January and February 2019) and qualitative data sourced from in-depth interviews with 3 laboratory personnel and 3 nurses. The research findings showed that reports on the results of laboratory critical values cannot be completed, which is 29.5% (in January 2019) and 14.3% (in February 2019). The critical laboratory response time was not up to standard, which is 71.0% (in January 2019) and 66.7% (in February 2019). The achievement of the critical value reporting standard in January and February 2019 was 23.0%. The results of in-depth interviews showed that obstacles in reporting were SOP, negligence in filling out, communication with doctors and the role of nurse collaboration with laboratory staff. Collaboration between nurses and laboratory staff and revision of the SOP for reporting laboratory critical values are needed in filling out laboratory critical value reports.