TINA-like solutions for implementing computer telephony services

Abstract

This paper focuses on the application of a distributed processing technique to computer telephony (CT) services. A click-to-dial service and its extensions are the target of our study. These services are implemented while taking into account key TINA service architecture concepts in session management, information models and computational models and separation in service access and usage. We consider technical issues for building CT services on a distributed processing environment and attempt to find needed solutions. The results of our study show that the distributed processing technique, based on component concepts, makes it easy to build and extend CT services and also that the TINA service architecture is applicable to ordinary telephony services and advanced CT services.