ANALISIS HUBUNGAN TINGKAT PENGETAHUAN DAN PELAYANAN KARYAWAN TERHADAP KEPUASAN ANGGOTA KSPPS BTM BiMU

Mu'amalatuna: Jurnal Ekonomi Syariah Pub Date : 2021-01-15 DOI:10.36269/.v3i2.306

Bimo Putra Aryadita, R. Ruslaini, Ulil Albab

{"title":"ANALISIS HUBUNGAN TINGKAT PENGETAHUAN DAN PELAYANAN KARYAWAN TERHADAP KEPUASAN ANGGOTA KSPPS BTM BiMU","authors":"Bimo Putra Aryadita, R. Ruslaini, Ulil Albab","doi":"10.36269/.v3i2.306","DOIUrl":null,"url":null,"abstract":"The syari'ah economy in Indonesia continues to develop until now, it is proven that there are many syari'ah institutions that support the economy, including Islamic financial institutions, one of which is the Baitul Tamwil Muhammadiyah Sharia Savings and Loan Cooperative or often abbreviated as KSPPS BTM. With the number of BTM KSPPS established in Indonesia, the competition will also be more difficult, so that various strategies are needed to develop and gain members. One strategy that needs to be considered is knowledge and service, because with knowledge and quality service members will be satisfied and will continue to make transactions. This type of research is a quantitative study, the population in this study are members of the KSPPS BMT BiMU Lampung. The sample used is random sampling. The X1 variable of this study is employee knowledge, the X2 variable is employee service and the Y variable is member satisfaction. The results of this research show that there is an increase in the value of the correlation coefficient (Correlations) to 0.284 (positive value and strong relationship category) with a significant value (2-tailed) of 0.049 <0.05, then H0 is rejected and Ha is accepted, which means that the relationship between X1> <X2> <Y is significant (real). The hypothesis states that Ha is accepted, which means that the relationship between employee knowledge and employee service and member satisfaction is significant (real).","PeriodicalId":143232,"journal":{"name":"Mu'amalatuna: Jurnal Ekonomi Syariah","volume":"157 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2021-01-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Mu'amalatuna: Jurnal Ekonomi Syariah","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.36269/.v3i2.306","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

The syari'ah economy in Indonesia continues to develop until now, it is proven that there are many syari'ah institutions that support the economy, including Islamic financial institutions, one of which is the Baitul Tamwil Muhammadiyah Sharia Savings and Loan Cooperative or often abbreviated as KSPPS BTM. With the number of BTM KSPPS established in Indonesia, the competition will also be more difficult, so that various strategies are needed to develop and gain members. One strategy that needs to be considered is knowledge and service, because with knowledge and quality service members will be satisfied and will continue to make transactions. This type of research is a quantitative study, the population in this study are members of the KSPPS BMT BiMU Lampung. The sample used is random sampling. The X1 variable of this study is employee knowledge, the X2 variable is employee service and the Y variable is member satisfaction. The results of this research show that there is an increase in the value of the correlation coefficient (Correlations) to 0.284 (positive value and strong relationship category) with a significant value (2-tailed) of 0.049 <0.05, then H0 is rejected and Ha is accepted, which means that the relationship between X1>

查看原文本刊更多论文

对KSPPS BTM BiMU成员满意度员工的知识水平和服务的分析

印度尼西亚的伊斯兰经济持续发展到现在，事实证明有许多伊斯兰机构支持经济，包括伊斯兰金融机构，其中之一是Baitul Tamwil Muhammadiyah Sharia储蓄和贷款合作社，通常缩写为KSPPS BTM。随着BTM KSPPS在印度尼西亚的建立，竞争也将更加困难，因此需要采取各种策略来发展和获得会员。需要考虑的一个策略是知识和服务，因为有了知识和高质量的服务，成员就会感到满意，并将继续进行交易。这种类型的研究是一种定量研究，本研究的人群是KSPPS BMT BiMU楠榜的成员。使用的样本是随机抽样。本研究的X1变量为员工知识，X2变量为员工服务，Y变量为员工满意度。本研究结果表明，相关系数(correlation)的值增加到0.284(正值和强关系范畴)，显著值(双尾)为0.049

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Mu'amalatuna: Jurnal Ekonomi Syariah

自引率

0.00%

发文量

京公网安备 11010802042870号

Book学术文献互助群
群号：604180095