Emotional Intelligence as a Factor of Corporate Culture

Abstract

— The article studies the main components of the emotional intelligence of managers and employees of various organizations and fields. An analysis of sources showed that components of emotional intelligence are as follows: interpersonal understanding of the concept, emotional expressiveness, emotional awareness, behavioral intentions. The study was conducted using a google form posted in the electronic courses of Nizhny Novgorod University in courses designed for continuing education. It was revealed that the semantic content of the concept “emotional intelligence” is different for employees and managers of organizations. Changes in emotional intelligence are determined by the development of its components: interpersonal understanding of emotions, emotional expressiveness, emotional awareness, empathy, behavioral intentions. In organizations, positive personal qualities prevail. It is the norm for building interaction, developing a corporate culture based on creativity, relationships, and self-development. The results obtained can be of practical importance for the development of training technology for a specific organization, which would not contradict the organizational culture.