Analysis of Role Stress in the Indian IT Industry

Abstract

Contemporary industries face new competition requiring employees to work for longer hours under competitive time-bound deadlines. Prolonged exposure to such stressful situations leads to a depletion and exhaustion of resources in the mind and body with dysfunctional effects on job performance and overall organizational effectiveness. The Indian IT industry is a fast-paced service industry that is characterized by such stressful work situations and related outcomes. This chapter analyses the various factors that contribute to organizational stress and the role of demographic factors on role stress among the professionals of the Indian IT industry. A sample of 250 employees has been collected from the Delhi NCR region. Role stress has been measured by using the ORS scale which comprises of 10 dimensions of the role of stress that are measured by 50 items. The results show that there is a considerable amount of work related stress along with a significant impact of demographic factors on the role of stress amongst the IT professionals.