Approaching the Library Behavior Policy with Justice and Access at the Forefront

Adrienne Doman Calkins
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Abstract

During the COVID pandemic and the overlapping racial reckoning, the inequalities of resources and the disparities of the impact on our country and our communities have been exposed more than ever. Like most libraries, at Sherwood Public Library, we had tangible restrictions to our operations, were temporarily limited to curbside and virtual services, and reopened our doors to a community navigating multiple traumas and injustices. As we prepared to welcome our patrons back inside, our existing Behavior Policy (Sherwood Public Library, 2022) was inadequate, lacking the conviction of antiracism and trauma-informed customer service that we knew we needed.
以公正和可及性为核心的图书馆行为政策探讨
在COVID大流行和重叠的种族清算期间,资源的不平等以及对我们国家和社区的影响的差异比以往任何时候都更加暴露。像大多数图书馆一样,在舍伍德公共图书馆,我们的运营受到了切实的限制,暂时仅限于路边和虚拟服务,并重新向一个经历了多重创伤和不公正的社区敞开了大门。当我们准备欢迎我们的顾客回来时,我们现有的行为政策(舍伍德公共图书馆,2022年)是不充分的,缺乏我们知道我们需要的反种族主义和创伤通知客户服务的信念。
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